Hell. I used it for a pair of shoes on their website, but it turns out the shoes were actually Nordstrom Rack's. It was launched in 1973 in the basement of one of its full-price stores in … If you are an avid shopper of Nordstrom, you have to become a member On 1-18-21, I see where USPS update the package would be delivered. Avoid this place if you have any sense of style. Just tell me you want to rob me and I'll give you my money but please stop wasting my time!I should add that the 'customer service rep' disconnected from me when I did not accept her proposed resolution of entering the store with a garment with security tags. Copyright © 2020 Consumers Unified LLC. I hope this complaint reaches someone who cares enough to set Nordstrom straight. © 2021 Trustpilot, Inc. All rights reserved. Nordstrom Customer Service Certainly Isn't What it Once Was.. This was fine, of course I'm super frustrated about it taking nearly a month and a half to get this resolved but finally she will get her rain boots. CDL didn't deliver to my door and packages have never been delivered. I messaged customer service and was told the carrier claims delivery. Be the first one to find this review helpful. I bought a pair of OluKai shoes which cost $192. She doesn’t know, she doesn’t have access to that information and she is not able to process a refund for either item until they are reviewed by the returns department. Yes! I ordered the same pair of shoes on January 21, was charged, but never received them. I chatted with Rack and they said the shoes were shipped to a nearby Nordstrom store on Jan 26. As of Wednesday, January 20th, the order is still 'in processing.' Twitter Facebook Pinterest LinkedIn Tumblr Email Related ... Is it LEGIT or a Scam? The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Never order from here. To which I was told, the return review department is nothing new, that all the returns are processed through them. I’ll gladly take my money elsewhere!!! I spoke with Rep#4 and told her the return had been delivered and no one had contacted me or my sister to issue any kind of refund or gift card. Is Romwe legit or is this store really a scam? The email claims it's too late to cancel my order, but supposedly they haven't even packaged it to ship? Nordstrom Rack will be the death of me! I had wanted to purchase a jacket 2 days ago but it had sold out while I was in the process of inputting payment information (and my Nordstrom note was already confirmed applied), therefore I ended up saving it for later. (A “Nordstrom Note” is basically store cash you can spend on your next purchase.) But Nordstrom's off-price offshoot, Nordstrom Rack, predates TJ Maxx by three years. Is it legit Nordstrom brands from previous seasons or is it clothes made specifically cheaper for the Rack, like J Crew Factory? The first item is a pair of Tory Burch shoes I sent back in the same box as a Tory Burch handbag. Part of the reason shoppers are so loyal to Nordstrom is the company’s liberal return policy. And you can thank Naturalizer for this one. Nordstrom Rack sells a wide range of products which include shoes, bags, accessories, and home goods. In the Flavours, Fragrances and Aroma Supplier category. I asked if this is a new policy. The customer service representative told me she could not issue a refund for the shoes even though she could clearly see Nordstrom had received the shoes on the 8th, that it is up to their return review department to process the refund. Your account has been reinstated and you can continue to shop with us. I would love for the CEO to contact me to explain why they charge such high prices but offer such low expectations. She told me that normally Nordstrom does not issue gift cards. Did it fall in the floor? It’s a scam! What is my recourse? CHARLATAN ALERT!!!! This place is legit! That's when she told me that the pair we wanted was no longer available. To make your shoe shopping experience way easier, we’ll show you the best online shoe stores to start your shoe I mistakenly returned to Nordstrom a $600.00 Boss jacket that I purchased at Saks. In. Nordstrom Rack reviews (www.nordstromrack.com): I only received 1 item it should be 2. What is going on? hype: hook, line, and sinker. They grudgingly agreed to replace the board without extra charge even though the sale was over but refused the free shipping because that had also ended. If you're a regular Nordstrom shopper, you'll recognize many of the offered brands, which include DL1961, Madewell, and Theory. This was in November. My daughter will not get her Christmas gift until almost February because of problems that your representatives created. 11. I am terribly disgusted! Fortunately, Goodfair is indeed legitimate — you can attribute the affordable pricing to the fact that the clothes are secondhand. I also didn’t need to go through a ton of automated questions. CHARLATAN ALERT; BEWARE!! I purchase items from their store (at my local mall) and online, and have never had any trouble. Now I have to wait for them investigate - and no present for my husband, no refund, no tangible solutions offered. That it usually goes back to original payment. When I called Rep#2 told me the exchange was never processed and he kept putting me on hold, which eventually ended with him hanging up on me. Have been a card holder for over a decade. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Nordstrom Customer Service. Hard to believe anyone is this stupid, but yep! I received a $15 voucher from Nordstrom to be used at the store, or Nordstrom Rack or HauteLook. What has happened to customer service in this country? The shoes which were on my Nordstrom credit card and are visible in my purchase history have not been refunded. I have never had a problem go unresolved when contacting customer service until recently. The only option is to buy it again now, before I am refunded. Whenever Nordstrom has a legit sale, I typically drop what I’m doing to take a good scroll through the assortment. Nordstrom Rack will be the death of me! Part of the reason shoppers are so loyal to Nordstrom is the company’s liberal return policy. This company is not yet accredited. They said it would take a few weeks because of the busy season but I should wait. Of course it was just a few days before Christmas so I knew the new ones wouldn't be here in time for Christmas but I figured it wouldn't be long after so no big deal. I am so disappointed. ]com (please note the "The" before "Nordstrom"), that is using the Nordstrom name without the consent of Nordstrom. They sent a floor model which was scarred and missing the knives. Original review: Feb. 11, 2021. They're literally owned by Nordstrom, so they get a lot of the Nordstrom returns. Paypal said Nordstrom was investigating. Individualized returns: Nordstrom is an upscale retailer that sells clothing, shoes, makeup, and even home products. Why do I let this store fool me?Once again, I received an order with security tags on the garment. In response, Nordstrom has taken defensive measures to stay safe, but the company’s optimistic response doesn’t seem a match for the potential damage facing both Nordstrom and department stores at large. I waited until February, well after the holiday season and insisted they get to the bottom of finding my jacket. I give up - even though the shoes are still available on the website it's just not worth it for me to deal with this company. Safe. Ben Russo 4月 11, 2015 I'll never pay full price. They missed one item in my package when they shipped it last Dec, after I found out I asked them for a refund via Live chat. I lost my first dispute and then later I just filed protection for a lost item because it was lost. Show more reports. I told her that it was a gift so that wasn't possible. They have videos for fitting shoes and boots and for cleaning suede and leather shoes. Unfortunately I made both of these purchases with my Nordstrom store credit card, or I have raised the issue with my credit card company in the fir of a dispute against Nordstrom. She ordered them, I believe around the first of December because they were intended to be a Christmas present. I will dispute this as many times as they will let me. After revealing plans to launch a Canadian website back in January (you can read our exclusive announcement below), the fashion retailer is bringing its extensive assortment of international and Canadian labels to Canadian shoppers, no matter where they live. It took five phone calls and nine weeks to get my refund.I’m not finished yet: They also lost 2 of my Christmas deliveries. They can’t do anything for me so I made my final choice to stop shopping here!!! That was November. The package was wither misdelivered to another address or it was delivered and someone took the package. Spent nearly an hour placing an hour only for it to be canceled 5 min by cs. He was super nice and I thought the problem was solved. Yet I have never had a problem with items missing from my mailed returns. The worse place to shop! If i didn't use a credit card with purchase protection on it then they would have successfully stolen from me. Canadian customers, sign up for Nordstrom Canada Emails. The customer service representative told me to specify when I fill out my return form that I would like to receive a gift card sent via email or through the mail. When I had the chance to test it out for myself, I immediately hopped on board. Before you hit the checkout button PLEASE read this honest Romwe review about my experience first. She said her hands were tied and could offer ANY type of compensation. She proceeded to tell me that Nordstrom doesn't do exchanges that way and that Rep#1 had told me wrong and that I would need to pay for an entire new pair to get an exchange and they would refund me when they received the pair that was too small. Boy, was I wrong on that one. This is probably the fifth time this has happened.. Every time I order something from Nordstrom Online, it takes WEEKS to get to my door. Initial Nordstrom complaints should be directed to their team directly. The company now has brick-and-mortar stores throughout the United States and Canada. Watch this company, definitely not going back for anything I will stick with SAKS, Macy's and Neiman marcus.' I called Nordstrom and placed an order for an item my husband wanted for Christmas. ConsumerAffairs is not a government agency. On 1-23-21; two days late. Easy fix right? It took 9 weeks for my refund! I can’t even think of another time where I have felt so helpless and at the mercy of a company to just do the right thing. If you would like further assistance, please contact Customer Care at 1-888-966-6283. Received email notification that the shoes were delivered. In reviewing your account, we were able to verify your information and we’re happy to report everything has been cleared. Since she did not have the gift card, the number was entered manually by the store clerk. Then they asked if I would be getting the money from my aunt or if they needed to contact her, really??? I kept up with the tracking number and noticed it was delivered to a return agent on January 15th so I called Nordstrom. Took about 9 day to get them. Instead, the company works with individual customers to make sure they are satisfied. Its location on this page may change next time you visit. I’m done! Finally rep#4 decided to ask someone else and came back on the line to tell me that yes she could put in a request for a gift card and it would be sent over email within two business days so by Monday I should have it. I asked her if there was anyone I could speak with about this issue and she gave me this email address.
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